Return Policy for Products Sold on puraclean.my

At puraclean.my, we want to ensure your complete satisfaction with the products you purchase from our website. If for any reason you are not satisfied with your purchase, we offer a return policy outlined below. Please read this policy carefully before initiating a return.

1. Eligibility for Returns
   • Damaged or Defective Products If you receive a damaged or defective product, please contact our customer service within [number of days] days of receiving the order. We will require relevant details and may request supporting evidence, such as photographs, to assess the condition of the product.
   • Incorrect Products If you receive an incorrect product that differs from what you ordered, please notify our customer service within [number of days] days of receiving the order. We will work with you to resolve the issue promptly.
   • Change of Mind We understand that preferences may change. If you have a change of mind and wish to return a product, please contact our customer service within [number of days] days of receiving the order. Please note that certain products may be ineligible for return due to hygiene or safety reasons (e.g., personal care items).

2. Return Process
   • Authorization All returns require prior authorization from our customer service team. You will be provided with instructions on how to proceed with the return, including the return address.
   • Condition of the Product To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Any seals, tags, or protective packaging should be intact. We reserve the right to reject a return if the product does not meet these conditions.
   • Return Shipping You are responsible for the cost of return shipping, unless the return is due to our error (e.g., damaged, defective, or incorrect product). We recommend using a trackable shipping method to ensure the product reaches us safely. We are not responsible for any items lost or damaged during return shipping.

3. Refunds and Exchanges
   • Refunds Upon receiving and inspecting the returned product, we will process the refund within [number of days] days. Refunds will be issued in the original form of payment used for the purchase, unless otherwise agreed upon. Please note that shipping charges are non-refundable, unless the return is due to our error.
   • Exchanges If you wish to exchange a product, please contact our customer service to discuss the exchange process. Exchanges are subject to product availability. You may be required to return the original product and place a new order for the desired item.

4. Exceptions
   • The following items are generally not eligible for return unless they are damaged, defective, or incorrect:
   • Products that have been used or opened, particularly those related to personal care and hygiene.
   • Products with missing parts or components.
   • Products purchased during clearance sales or promotional events where explicitly stated as non-returnable.

5. Contact Us
   • If you have any questions or need further assistance regarding our return policy, please contact our customer service at marketing@puraclean.my. Our team will be happy to assist you.

Please note that this return policy is subject to change without prior notice. We encourage you to review the policy each time you make a purchase from puraclean.my.

Effective Date: 15th May 2023